Customer Support Services
At Iskraemeco we value our customers. To protect their investments, we have built a strong support system which enables us to meet their expectations for quality, speed, convenience and reliability.
Customer Support Enquiry
Iskraemeco uses a case management system to handle customer issues and requests. Please use this section for submitting:
- Technical queries,
- Fault reports,
- Service requests.
Enquiries for Registered Users
Customers with service contracts and/or a Web portal account, can login to the portal by clicking the below button.
Enquiries for Non-Registered Users
If you are a non-registered user, please use the below form to submit your enquiry.
Material Return Authorization (MRA)
Within this section customers can submit a product, in or out of warranty, for replacement or repair.
MRA for Registered Users
Customers with a Web portal account can login to the portal by clicking the below button.
MRA for Non-Registered Users
Please use the below form to submit your Material Return Request (MRA).