Customer Support

Customer Support Services

At Iskraemeco we value our customers. To protect their investments, we have built a strong support system which enables us to meet their expectations for quality, speed, convenience and reliability.


Customer Support Enquiry

Iskraemeco uses a case management system to handle customer issues and requests. Please use this section for submitting:

 

    • Technical queries,
    • Fault reports,
    • Service requests.

Enquiries for Registered Users

Customers with service contracts and/or a Web portal account, can login to the portal by clicking the below button.

 

Access Portal

 

 

 

 

Enquiries for Non-Registered Users

If you are a non-registered user, please use the below form to submit your enquiry.

 

Submit Web Form

 

 

 

 

Material Return Request (MRQ)

Within this section customers can submit a product, in or out of warranty, for replacement or repair.

 

 

 

 


MRQ for Registered Users

Customers with a Web portal account can login to the portal by clicking the below button.

 

Access Portal

 

 

 

 

MRQ for Non-Registered Users

Please use the below form to submit your Material Return Request (MRQ).

 

Submit MRQ Web Form