SYMBIOT Software Suite for Smart Water
The software suite and all its applications are designed to be used for meter installation, remote reading, maintenance and configuration of smart meters and other devices.
The Iskraemeco SYMBIOT Software Suite for Smart Water consists of six applications:

Symbiot Smart Metering Platform.

NB-IoT device management center.

LoRaWAN™ network management center.

Data visualization and analytics.

Billing portal.

Customer portal and app.


Each app can be used as stand-alone or in combination with other products depending on the requirements (AMI or AMR).

The apps are compatible with all Iskraemeco meters. Seamless integration with third-party meters is possible through a powerful SDK (Software Development Kit) or API.

Symbiot Smart Metering Platform

The Symbiot Smart Metering Platform includes HES, MDM, KMS, integration, meter reading and optical reading functionalities for smart meters. It is a modular, service-oriented, scalable head-end system solution.

The platform performs Meter Unit setup, health checks, firmware updates, and encryption key management. Additionally, it receives events and alarms from meters and forwards them to target systems.

The Symbiot Smart Metering Platform stores data, performs limited data validation and ensures secure delivery of relevant data to the MDM and third-party systems.

Symbiot FieldAssist

The solution is designed to simplify fieldwork and give field workers a clear overview of the tasks they need to complete each day. It provides the ability to configure fieldwork and import work orders, and enables drive-by and walk-by solutions for battery-powered meter data collection.

Consumption data can be recorded by field teams using mobile transmitters and mobile reading devices (Android tablets or smartphones). The reading device is then synchronized with the Symbiot software suite.

Configuration profiles can be centrally planned, managed, and sent to various mobile devices. Encrypted communication is used between the central data management software and mobile reading devices.

NB-IoT device management center

NB-IoT device management center is a web-based platform for remote device configuration for multiple tenancies and users.

The main function is device administration:

  • Remote configuration.
  • OTA FW upgrade.
  • Locations.
  • Mass commands.
LoRaWAN™ network management center

Our meter reading solution is designed to transmit the consumption data from water meters to a software platform by using LoRaWAN™ technology. Data reading is performed over a public or private LoRaWAN™ network.

The data collection process is automated, manual readings are eliminated.

Collected data provide a deep insight into the residential, commercial and industrial water consumption.

Iskraemeco offers a private LoRaWAN™ network supported by the management center.

Data visualization and analytics

Analytics aggregates data from different systems within the utility. It delivers reports and KPIs to different levels of employees in the company to enable them to make the right decisions and perform tasks efficiently.

Analytics covers different areas of utilities’ operations:

  • Water meter data collection.
  • Leakage detection.
  • Asset management.
  • Non-revenue water reduction.
  • Billing.

The software module covers the supply invoicing process, automatic creation and insertion of reading sheets, procedures and activities for automatic generation of a large number of invoices, as well as all later phases of customer relationship management (communication, changing customer data and conditions, consumption tracking, payment tracking, data history tracking, etc.).

Customer portal and application.

Our web-based user-friendly application is designed to enable utility customers to check everything they need to know about their water consumption, see and resolve all water use-related issues, create easy-to-understand water consumption profiles with various charts/graphs, estimate billings and make more informed decisions about their future use of resources.

Able to access the portal at any time, users also benefit from fully customized dashboards that ensure detailed control over water use and may potentially lead to consumption and cost reduction, as well as long-term behavioural change.

  • Modularity and flexible licensing – customize your system by using only the modules you need, thereby minimizing your system costs.
  • The reliable and fully scalable platform provides you with a solution that not only meets your current needs but also the requirements that may arise in the future.
  • Open standards and technologies ensure effortless integration with existing legacy systems and minimize your custom development costs.
  • The software suite provides instant notification of any exceptional condition on the water network, so you can dispatch maintenance personnel within seconds of a network issue.
  • End-to-end security using the most advanced methods available.